Learning Management Systems - LMS - Meridian

Implementation

"When it comes to customer service, Meridian's got it covered. Each client project is assigned both a project manager and a customer care representative, who remain with the client throughout the life of the implementation and beyond. Unlike many other companies, Meridian has a very low turnover rate, which allows for a much more intimate vendor-client relationship. I'm certain this is one of the reasons for its many customer service-related awards,"
TEC Research Analyst Sherry Fox

Meridian has a history of successful implementations for diverse organizations of every size. Our performance comes from our most valued asset – our people. Meridian's project teams are experienced, talented, and dedicated, working with clients throughout the duration of each project. Meridian customers appreciate having a single point of contact and accountability.

Meridian has also developed best practices for implementation that enable us to go from contract to completion in as little as 2 weeks. Our history of successful implementations has yielded best practices that enable us to help our client partners get the most out of their Knowledge Centre. Meridian's best practices include such areas as:

  • Project management/ownership
    • Strategic steering
    • Organizational constituencies
    • Team communication
  • Project plans
    • Goals and objectives
    • Functional requirements
  • Information technology/services
    • Knowledge Centre installation
    • Acceptance testing and validation
  • Content management
    • Identification of content
    • Obtaining and loading content
    • Permissions for content administrators
    • Training for content administrators
  • Communications and outreach
    • Marketing plan
    • Attracting users
  • Pilot phase
    • Pilot users
    • User support
    • Feedback
  • Launch
    • Goals and objectives
  • Post-implementation maintenance and continuous improvement
    • Content management
    • User support and communications
    • Continuous improvement
    • Evaluation